Refund policy

Sonar Sentinel Return and Refund Policy

This policy applies to the $100 Sonar Sentinel Priority Access reservation. The reservation holds your place in the first production release. It is not a purchase of the final hardware, and no product is shipped when you reserve.

Canceling a reservation

You may cancel for any reason before launch and receive a full refund. For purposes of this policy, launch occurs when MBAN Marine, LLC emails Priority Access customers that the final Sonar Sentinel product is available for purchase.

How to request a cancellation

Submit the Questions form at https://www.sonarsentinel.com/#ss-contact or email info@sonarsentinel.com from the address used for your order. Include your full name and Shopify order number so we can locate the reservation. We may ask you to confirm order information before issuing the refund.

How refunds are issued

We refund the full $100 reservation amount to the original payment method. There is nothing to ship back. Once we submit the refund, your bank or card issuer controls how long it takes for the credit to appear. If the credit does not appear within the time quoted by your bank, contact us and we will check the transaction.

What happens after cancellation

A refunded reservation no longer holds Priority Access. The $100 reservation will not be credited toward the final purchase, and the additional $100 Priority Access launch discount will no longer apply.

Final product returns

This policy covers only the Priority Access reservation. Before customers are asked to complete the final hardware purchase, we will provide the return, warranty, shipping, and fulfillment terms that apply to the finished product.

Questions

Use the website Questions form or email info@sonarsentinel.com if you have a question about a reservation, cancellation, or refund.